Commercial RE Hub, LLC

Privacy Policy

Last Updated: July 29, 2026

This privacy policy (this “Privacy Policy”) describes the practices of Commercial RE Hub, LLC (“Commercial RE Hub, LLC,” “we,” “our,” and “us”) with respect to the Personal Information we collect from or about you when you use our websites or services (collectively, the “Services”).

What information do we collect?

Personal information you provide:

We collect certain Personal Information you provide to us through:

  • Your access or use of the Services;
  • Your electronic communications with us, such as when you inquire about the Services, including in regard to the merchandise and other products available through our website;
  • Your subscription to our newsletters or updates;
  • Your offline communications with us, such as in-person communications.

The Personal Information we collect when you provide it directly to us may include, but is not limited to, the following types of information:

  • Account Information: When you create an account with us, we may collect information associated with your account, including, to the extent applicable, your name, contact information, account credentials, and transaction history.
  • Purchase/Registration Information: When you make a purchase or attempt to make a purchase using the Services, we may collect your name, email address, billing or shipping address, and phone number, as applicable to the transaction.
  • Financial Information: When you make a purchase using the Services, Fourthwall and its payment-processing providers may collect and process the payment information required to complete the transaction. Commercial RE Hub, LLC does not directly store your complete payment-card information. 
  • Transaction Information: When you make a purchase using the Services, we collect information about the transaction, such as the purchase amount, product purchased, and date of purchase.
  • Communications: When you communicate with us, we collect your name, contact information, and the content of any messages you send us.

You are not required to provide any information to us, but some features of the Services may not be accessible to you unless you provide certain information.

Personal information you automatically provide when you use the Services:

We or certain of our vendors may collect the following Personal Information that you automatically provide when you use or interact with the Services:

  • Log Data: We may collect information that your browser or device automatically sends us when you interact with the Services, such as your IP address, your browser type and settings, and the date and time of your interaction with the Services. Certain of our vendors may collect this information on our behalf.
  • Usage Data: We may collect information about the way you use the Services, such as the frequency of your use, the types of content that you view or engage with, the actions you take, and ways in which you navigate the Services. Certain of our vendors may collect this information on our behalf.
  • Device Information: We and certain vendors that support the Services may collect information about the device and software you use to access the Services, such as your device type, browser type, operating system, IP address, and other device identifiers.
  • Location Information: We may collect information about your general location that we infer from your IP address. Certain of our vendors may collect this information on our behalf.
  • Cookies, other Tracking Technologies and Analytics: We and those of our vendors that provide us online analytics products may use cookies, clear GIFs, pixel tags, and other tracking technologies to collect information about your interactions with the Services and about the computers and devices (including mobile devices) you use to access the Services. These technologies help us understand user behavior, personalize preferences, perform research and analytics, and improve the Services. With these technologies, for example, we or our vendors may be able to tailor the Services to your needs, save your password in password-protected areas, track the pages you visit, help us manage content, and compile statistics about usage of the Services. We or our vendors also may use certain of these technologies in emails we send to you and other users to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but your browser may allow you to modify your browser settings to decline cookies if you prefer. If you disable cookies, you may be prevented from taking full advantage of the Services, because the Services may not function properly. You can manage your consent for this website .

Personal information we receive from third parties:

We may also collect Personal Information when it is provided to us by the vendors we use in connection with providing you the Services. We may combine the Personal Information you provide us, either directly or automatically, when you use or interact with the Services, with the Personal Information we obtain from such third parties.

How do we use Personal Information?

We use Personal Information for the following purposes:

  • To provide, maintain, improve, and enhance the Services;
  • To communicate with you, provide you with updates and other information related to the Services, provide information that you request, respond to comments and questions, and otherwise provide support;
  • To understand and analyze how you use the Services and to develop new products, services, and features;
  • To investigate and prevent fraud, and respond to trust and safety issues that may arise;
  • To process transactions with you;
  • To protect the safety and integrity of our users, employees, other parties, members of the public, and the Services;
  • For marketing purposes;
  • To conduct analysis and develop insights that enable us to operate, protect, make informed decisions, and report on our business;
  • For compliance purposes, including enforcing our legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
  • For any other purpose for which we provide notice to you.

Aggregated or De-Identified Information: We may aggregate or de-identify Personal Information so that it can no longer reasonably be used to identify you. We may use aggregated or de-identified information to operate, analyze, improve, and develope the Services. We will maintain such information in aggregated or de-identified form and will not attempt to reidentify it unless required or permitted by law.

Disclosure of Personal Information

We may disclose Personal Information to the following third parties or in th efollowing circumstances without providing further notice to you:

  •  Affiliates: We may disclose Personal Information to entities under common ownership or control with Commercial RE Hub, LLC when reasonably necessary to provide services, operate our business, or comply with legal obligations.
  • Vendors and other Service Providers: We may disclose Personal Information to vendors and service providers that perform services on our behalf, including Fourthwall, Inc., a Delaware corporation, the vendor that assists us in providing our website and ecommerce solutions to you, analytics providers, customer-support providers, security providers, fraud-prevention providers, and legal or professional advisors.
  • Safety and Protection of Us and Others: We may disclose Personal Information when we believe it is reasonably necessary to protect the rights, safety, or property of Commercial RE Hub, LLC, our customers, users, or others, or to enforce this Privacy Policy or other agreements.
  • Legal Requirements: We may disclose Personal Information to government authorities or other parties when required to comply with applicable laws, regulations, legal process, court orders, subpoenas, or lawful government requests.
  • Business Transfers: We may disclose Personal Information to counterparties or their service providers in any strategic transaction, reorganization, bankruptcy, receivership, or transition of service to another provider in connection with the diligence process for any such transaction.
  • With Your Consent/At Your Direction: We may disclose Personal Information to nonaffiliated third parties if you give us consent to do so.

Online Analytics

Online Analytics:

The Services may use third-party analytics providers, including Google Analytics, to help us and our service providers understand how visitors use the Services and improve website performance. These providers may collect information through cookies and similar technologies, such as your IP address, browser type, device information, referring website, pages visited, and interactions with the Services. You may use the Google Analytics Opt-Out Browser Add-on to limit Google Analytics tracking.

What are your rights with respect to your Personal Information?

Depending on your location, and to the extent the applicable data privacy laws of that jurisdiction apply to our collection of Personal Information as described in this Privacy Policy, you may have certain rights with respect to the Personal Information we collect, including:

  • The right to access your Personal Information;
  • The right to receive information about how we process your Personal Information;
  • The right to correct inaccurate Personal Information;
  • The right to delete Personal Information;
  • The right to transfer your Personal Information to a third party;
  • The right to restrict how we process your Personal Information;
  • The right to object to how we process your Personal Information; and
  • The right to lodge a complaint with your local data protection authority.

The exact scope of these rights depends on your location, and whether we are subject to the applicable data privacy laws of such jurisdiction. To learn more about your rights or to exercise them, please contact us at support@commercialrehub.com. We may request you provide us with information necessary to confirm your identity before responding to your request.

Residents of the European Economic Area and United Kingdom

Commercial RE Hub, LLC is considered the “data controller” of the personal data we handle under this Privacy Policy. In other words, we are responsible for deciding how to collect, use and disclose this data, subject to applicable law. The laws of some jurisdictions such as the laws of the European Economic Area and the United Kingdom require data controllers to tell you about the legal grounds they rely on for using or disclosing of your Personal Information. To the extent those laws apply, our legal grounds are as follows:

  • Contractual Necessity: We may use or disclose Personal Information to honor our contractual commitments to you. For example, we will process your Personal Information to comply with our agreements with you, and to honor our commitments in any contracts that we have with you.
  • With Your Consent: Where required by law, and in some other cases, we use or disclose Personal Information on the basis of your consent. You may withdraw any consent you previously provided to us regarding the processing of your Personal Information, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing that occurred before you withdrew your consent.
  • Legitimate Interests: In many cases, we use or disclose Personal Information on the grounds that it furthers our legitimate business interests in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals, such as in connection with providing customer service, offering or providing certain promotional activities, analyzing and improving our business, providing security for the Services, preventing fraud, and managing legal issues.
  • Legal Compliance: We need to use and disclose Personal Information in certain ways to comply with our legal obligations, such as to comply with tax and accounting obligations.

Retention of your personal information

Please see section below for our data retention practices.

Do Not Track

We do not respond to browser-initiated Do Not Track signals, as the Internet industry is currently still working on Do Not Track standards, implementations, and solutions. Please note that Do Not Track is a different privacy mechanism than the Global Privacy Control browser choice referenced above.

Shine the Light

Under California’s “Shine the Light” law, California residents may request certain information regarding our disclosure of your information to third parties for their direct marketing purposes. We do not disclose your information to third parties for their direct marketing purposes.

Children’s Privacy

We do not knowingly collect, maintain, or use Personal Information of children under 13 years of age, and no part of our Services is directed to children. If you learn that a child has provided us with Personal Information in violation of this Privacy Policy, then you may alert us at support@commercialrehub.com.

Security

We protect your personal information by using physical and electronic safeguards designed to improve the security of the personal information we maintain. However, as no electronic transmission or storage of personal information can be entirely secure, we can make no guarantees as to the security or privacy of your personal information.

Retention

We keep your Personal Information for the time necessary for the purposes for which it is processed. The length of time for which we retain Personal Information depends on the purposes for which the information was collected and is used, as well as your choices, after which time we may delete and/or aggregate it. We may also retain and use Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Consent to Transfer

We may store and process Personal Information in the United States and other countries outside the United States which may have data protection laws that differ from the laws of your country. By using the Services, or providing us with any information, you consent to the collection, processing, maintenance, and transfer of such information in and to the United States and other applicable countries in which the privacy laws may not be as comprehensive as, or equivalent to, those in the country where you reside and/or are a citizen.

Third-Party Links and Services

The Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or to any Personal Information you disclose to these third parties. We encourage you to read their privacy policies before providing any personal information to them.

Changes to this Privacy Policy

We may change this Privacy Policy to reflect changes in the law, our information practices or the features of the Services. We will indicate the date of the most recent update to the Privacy Policy at the beginning of the Privacy Policy. By continuing to use the Services, you are confirming that you have read and understood the latest version of this Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, please contact us at support@commercialrehub.com